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See what people have to say about their experience getting their appliance repaired with Diamond…
Trey came in and replaced our refrigerator door as our ice maker and water dispenser were not working correctly. He came during the time that they said he would (he didn’t make us wait) and made quick work of replacing our door. He was forthcoming about getting us the best deal possible for replacing our door as well as honest about potential issues we’d have with our fridge moving forward. He was very respectful to me and my fiance. I would recommend their service in a heart beat!
The Diamond technician was very knowledgeable and explained and documented everything clearly before fixing the problem with a defective pump and tub for a dishwasher. I can’t imagine how he could have handled it better and I appreciate the excellent service.
The repair man was very nice and pricing was typical for what i expected the repair to cost. We had a great experience and it saved us from buying a new appliance.
Great service! I definitely recommend!
Nice guys , great service.
Fast, friendly, and courteous service.
I don’t understand why there so many bad reviews but my experience was wonderful. Bryant was very nice, he arrived on time, explained what was wrong and was able to fix my dryer the same day.Thank you so much Bryant Bowdry! I will continue to use this company if something else breaks.
Having read these reviews, I was quite concerned about having this company come out to fix my fridge. Considering they were the only company on the Whirlpool site, I felt I had no other choice. However, I was pleasantly surprised when Austin showed up to work on our fridge. He called ahead to make sure I was ready, he was actually on time (unlike most service technicians), he got right to work, diagnosed our issue and went straight to fixing it after letting us know the price. Very happy with the results and happy to have our fridge fixed. Thank you, Austin!
Professional, knowledgeable technicians. Get the job done!
Diamond was simply outstanding. The technician came prepared with the correct part to replace the defective one on my range. He was extremely professional, quick, and polite. The technician called me thirty minutes before he arrived. I believe the ratings for this company are full of complainers. Hopefully this one will provide a good light on the company. I highly recommend them.
The technician was professional and fixed the problem quickly.
I thought for sure my dishwasher was dead, but Jim T was able to bring it back to life! He even called to confirm if it was ok that he was running ahead of schedule. He was very respectful and explained to me exactly what was wrong and what he had to do to fix it. I hope I don’t see him again but if I have any other appliance issues, Diamond will be my first choice.
Not sure why only 1-star reviews, other than people are more likely to leave a bad review than a good one. I was extremely apprehensive after seeing only 1-star, but our service call on our Whirlpool washer could not have gone better. I received a call back from Diamond about an hour after talking with Whirlpool, informing me that they would be out the next day between 2-5pm. The next day, the tech called about 2:30 letting me know he was on his way. He arrived at 3, and had the problem diagnosed and fixed within 45 minutes! He was the nicest guy! I would recommend these guys very highly.
We got Jeremy, great guy. Came in prepared and ready to fix our issue we had with our oven. Very satisfied with the quick handy work provided. Thank You Jeremy! Thank you Diamond Factory Service! Just in time for Thanksgiving!
The rep was professional, on schedule and very knowledgeable about my appliance. Very glad I called Diamond to help my family be prepared for Thanksgiving. Thank you so much.
As I mentioned at website for Jenn-Air, Jeremy did a great job. He was here about a year ago & repaired our dishwasher. We had a huge chunk of ice inside our refrigerator. Jeremy steamed it away, then removed the real issue of the clog line inside the refrigerator. We couldn’t be more pleased!
Mark G was very professional and prompt. He got my washer fixed correctly the first time visit. I would highly recommend Mark G and Diamond Factory Service
Skilled. Professional. Responsive. Friendly. Respectful. Thoughtful. Top-notch!
Nate H. fixed our washer that was under warranty. We are so grateful that he was able to fix it the first time! He was professional, efficient and respectful. He answered my questions and was so helpful. I will contact this company if we have any other issues with our appliances. Thank you Diamond Factory Service!!!
Very pleased w technicians knowledge and friendliness in dealing w my issue he was prompt and knew immediately what the problem was i would highly recommend him and not hesitate to use him again in the future
