What To Expect With Your Appliance Repair
Our technicians work on appliance repairs every day, but that doesn’t mean you do! When you’re not sure what to expect, it can make an already frustrating situation downright bewildering. Here is a step-by-step breakdown of what you can expect from Diamond when you work with us on your appliance repair.
Step 1
Requesting Service
In order to get your appliance back up and running, you can contact your product’s manufacturer or Diamond directly. If your repair is still covered under the manufacturer’s warranty, the manufacturer typically prefers if you contact them first. They can then dispatch their preferred service provider. Diamond is a preferred service provider for nearly every manufacturer we support. If your appliance is no longer covered under the manufacturer’s warranty, then you can contact Diamond directly by calling or scheduling online.
Step 2
Senior Technician Review
Within 24 hours of receiving your service request, a senior technician will review the repairs that are needed. By providing us with a description of the problem, and the make, model number and preferably serial number of the appliance that is having problems, we can often determine what part may be needed. If it is unclear exactly what problem you are having, we will reach out to you before the service appointment for clarification before proceeding.
Step 3
Parts
In most instances we will have the parts needed in our inventory of over 1,000 parts. If a part does need to be ordered, we will receive most within 1 – 2 business day. A senior technician will reach out to you if a part needs to be ordered to discuss the repair.
Step 4
Appointment Confirmation
One business day before your scheduled appointment, we will call you to confirm the appointment window. This will be a three hour window during which you can expect us to arrive at your home.
Step 5
Your Appointment
The first appointments of the day typically start around 7:30 – 8:00am. The technician receives the appointment window that you were given the previous business day, along with any other instructions that were provided to us by you. Our technicians arrive in a marked Diamond vehicle so you can easily identify us.
Your expert technician will review your appliance, determine what the problem is, and explain how we plan to repair it. The technician will remove shoes or cover them with protective booties to make sure we don’t track in any dirt or debris to your home. If the technicians feel it is appropriate, they may also lay a protective floor covering. Once the repair is completed, your technician will review what was done to repair your product, and answer any questions you may have. If your repair was out of warranty, the payment is due at this time. Upon receipt of payment, you will receive an email receipt detailing your charges.
