Whether you need your microwave, refrigerator, freezer, oven/stove/cooktop, garbage disposal, washer, dryer or dishwasher repaired, we’re here for you.
We’ve been repairing appliances for over 40 years and bring all of the knowledge with us on every job.
We can complete more appliance repairs on the first call than any of our competitors.
We provide a one-year warranty on parts and a 90-day warranty on labor.
We stock thousands of parts enabling us to repair your appliances fast.
Schedule online today or call us for an appointment.
We are local to Missouri and understand your needs.
When you’re looking for appliance services that are truly a cut above the competition, come to the experts at Diamond Factory Service.
When you call our service team, your call will be pre-screened by one of our experts to quickly figure out how we can best serve you. We have more than 1,000 different parts in our shop and have access to an additional 3,000 parts during the pre-screening process.
After your call, the pre-screened parts are sent directly to our technicians before they come to your home. If there is still a part that is needed to complete your repair, and it’s in the local market, we can have those parts dispatched to our technicians to give you the fast, dependable service you deserve. Same-day service is available in most instances. Shortly after your request for service, our senior technicians will review your repair needs and return calls or emails within 24 hours.
We deal with brands such as Admiral, Amana, Estate, Ikea, Kitchenaid, Maytag, Roper, Whirlpool and Jenn-Air.
Call the team at Diamond Factory Service, your locally owned and operated appliance experts today! Schedule your service at 877-279-2099.
Where do you service?
We repair appliances in the St. Louis, MO and Kansas City, MO & Kansas City, KS areas. We serve cities including, Overland Park, KCK, Olathe, Independence, Lee’s Summit, O’Fallon, St. Charles, Florissant, Shawnee, Blue Springs, and Lenexa, as well as surrounding areas.
Can you service my appliance?
We service most major appliances in your kitchen and laundry room, including washing machines, dishwashers, dryers, ranges, ovens, cooktops, microwaves, refrigerators, freezers and garbage disposals.
How am I charged for repairs?
There are three different charges that you will incur when repairing your appliance. First is the trip and diagnostic fee. This is the fee for coming to your home, determining what is wrong with your appliance, and creating an estimate. The second is the labor fee. This will be determined based upon the kind of labor that will be required to repair your appliance. And lastly there is the part fee, which will vary depending on the part or parts that are required for your appliance repair. All payments are due upon the completion of the repair by the technician, and we accept credit or check.
How do you schedule?
When you are scheduled for an appointment, you will receive a three hour window in which a technician will meet you at your home. We know you probably don’t want to wait around all day for a technician to show, but we also do not know how long the appointment before yours will last. Therefore we give you a window during which we will arrive. If you’d like, we can also give you a call prior to us arriving, by 15 to 30 minutes, so you know we’re on our way.
Is my appliance worth repairing?
Our technician will run diagnostics as well as use their years of field experience to determine if they think your appliance is worth being repaired. If you choose to have it repaired, we will likely be able to do it right on the spot! If you choose to replace your appliance instead, you will only be charged for the trip and diagnostics. Ask us about a voucher for half back on your diagnostics fee if you choose to replace your appliance instead.
Must I be present during the repair?
Yes, an adult must be home while the appliance is being repaired. The only exceptions to this are if the appliance is in a commercial or apartment building setting. There are almost always going to be questions regarding the repair, and we need to make sure someone is home to answer them.
Can you bill me instead?
Typically no, we do not bill for repairs. We do accept credit cards and checks upon the completion of the repairs.
How long will it take to fix my appliance?
We hope to have all repairs completed in the first visit! The length of the repair will depend on what needs to be done and how extensive the repair is. By reviewing your repair before the technician is sent, we typically will have the part or parts with us already that are needed to complete the repair. However, if we need to visit a second time in order to complete the repair, you will only be charged for the trip and the labor once.
Refrigerators and Freezers
There are so many things that can wrong with your refrigerator or freezer, and some of them can lead to lots of wasted food. If you notice any of these problems, call us right away.
Washers
When your washer isn’t doing its job, it can get frustrating. Contact us if you’re experiencing the following problems.
Dryers
When you can’t get your clothes dry, it can turn from an inconvenience to an annoyance rather quickly. Let us know if you’re having these issues:
Ranges / Ovens
When you can’t prepare a family meal, everyone suffers. Give us a call when you’re having these appliance problems:
Dishwashers
Dishwashers are all about convenience, but there’s nothing convenient when you’re experiencing these problems:
Microwaves
We use our microwave numerous times per day, so when it’s not working, we feel it fast. Call us for any of these common issues:
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