Appliance Repairs | Missouri & Kansas

With decades of appliance repair experience, you can count on Diamond to provide the best service in the industry!

INSTANTLY SCHEDULE Your Appliance Repair Below!

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Why Choose Diamond Factory Service?

WE TAKE CARE OF ALL YOUR MAJOR APPLIANCES

Whether you need your microwave, refrigerator, freezer, oven/stove/cooktop, garbage disposal, washer, dryer or dishwasher repaired, we’re here for you.

EXPERIENCE AND KNOWLEDGE

We’ve been repairing appliances for over 40 years and bring all of the knowledge with us on every job.

COMPLETE ON FIRST CALL

We can complete more appliance repairs on the first call than any of our competitors.

Parts & Labor Warranty

We provide a one-year warranty on parts and a 90-day warranty on labor.

IN-HOUSE PARTS INVENTORY

We stock thousands of parts enabling us to repair your appliances fast.

EASY, CONVENIENT SCHEDULING

Schedule online today or call us for an appointment.

LOCALLY OWNED & OPERATED

We are local to Missouri and understand your needs.

Schedule Service Today

CALL: 877-279-2099

About Us

When you’re looking for appliance services that are truly a cut above the competition, come to the experts at Diamond Factory Service.

When you call our service team, your call will be pre-screened by one of our experts to quickly figure out how we can best serve you. We have more than 1,000 different parts in our shop and have access to an additional 3,000 parts during the pre-screening process.

After your call, the pre-screened parts are sent directly to our technicians before they come to your home. If there is still a part that is needed to complete your repair, and it’s in the local market, we can have those parts dispatched to our technicians to give you the fast, dependable service you deserve. Same-day service is available in most instances. Shortly after your request for service, our senior technicians will review your repair needs and return calls or emails within 24 hours.

We deal with brands such as Admiral, Amana, Estate, Ikea, Kitchenaid, Maytag, Roper, Whirlpool and Jenn-Air.

Call the team at Diamond Factory Service, your locally owned and operated appliance experts today! Schedule your service at 877-279-2099.

Words from our customers…

We got Jeremy, great guy. Came in prepared and ready to fix our issue we had with our oven. Very satisfied with the quick handy work provided. Thank You Jeremy! Thank you Diamond Factory Service! Just in time for Thanksgiving!

Tony M. St. Louis

The rep was professional, on schedule and very knowledgeable about my appliance. Very glad I called Diamond to help my family be prepared for Thanksgiving. Thank you so much.

Haley U. Kansas City

The tech was friendly from the start. Explained everything he was doing and why. Made the visit as short and pleasant as possible. Absolutely recommend using this company.

Kenny E. Overland Park

The Diamond technician was very knowledgeable and explained and documented everything clearly before fixing the problem with a defective pump and tub for a dishwasher. I can’t imagine how he could have handled it better and I appreciate the excellent service.

James H.St. Charles

Frequently Asked Appliance Repair Questions

Where do you service?

We repair appliances in the St. Louis, MO and Kansas City, MO & Kansas City, KS areas. We serve cities including, Overland Park, KCK, Olathe, Independence, Lee’s Summit, O’Fallon, St. Charles, Florissant, Shawnee, Blue Springs, and Lenexa, as well as surrounding areas.

Can you service my appliance?

We service most major appliances in your kitchen and laundry room, including washing machines, dishwashers, dryers, ranges, ovens, cooktops, microwaves, refrigerators, freezers and garbage disposals.

How am I charged for repairs?

There are three different charges that you will incur when repairing your appliance. First is the trip and diagnostic fee. This is the fee for coming to your home, determining what is wrong with your appliance, and creating an estimate. The second is the labor fee. This will be determined based upon the kind of labor that will be required to repair your appliance. And lastly there is the part fee, which will vary depending on the part or parts that are required for your appliance repair. All payments are due upon the completion of the repair by the technician, and we accept credit or check.

How do you schedule?

When you are scheduled for an appointment, you will receive a three hour window in which a technician will meet you at your home. We know you probably don’t want to wait around all day for a technician to show, but we also do not know how long the appointment before yours will last. Therefore we give you a window during which we will arrive. If you’d like, we can also give you a call prior to us arriving, by 15 to 30 minutes, so you know we’re on our way.

Is my appliance worth repairing?

Our technician will run diagnostics as well as use their years of field experience to determine if they think your appliance is worth being repaired. If you choose to have it repaired, we will likely be able to do it right on the spot! If you choose to replace your appliance instead, you will only be charged for the trip and diagnostics. Ask us about a voucher for half back on your diagnostics fee if you choose to replace your appliance instead.

Must I be present during the repair?

Yes, an adult must be home while the appliance is being repaired. The only exceptions to this are if the appliance is in a commercial or apartment building setting. There are almost always going to be questions regarding the repair, and we need to make sure someone is home to answer them.

Can you bill me instead?

Typically no, we do not bill for repairs. We do accept credit cards and checks upon the completion of the repairs.

How long will it take to fix my appliance?

We hope to have all repairs completed in the first visit! The length of the repair will depend on what needs to be done and how extensive the repair is. By reviewing your repair before the technician is sent, we typically will have the part or parts with us already that are needed to complete the repair. However, if we need to visit a second time in order to complete the repair, you will only be charged for the trip and the labor once.

Common Appliance Problems

Refrigerators and Freezers

There are so many things that can wrong with your refrigerator or freezer, and some of them can lead to lots of wasted food. If you notice any of these problems, call us right away.

Your refrigerator isn’t getting cold enough, or is getting too cold and freezing food.
Your freezer is no longer keeping foods frozen.
Your ice maker isn’t making or dispensing ice
There is water on the floor around the refrigerator
The refrigerator or freezer are making new noises
The temperature alarm is going off on the refrigerator

Washers

When your washer isn’t doing its job, it can get frustrating. Contact us if you’re experiencing the following problems.

Water isn’t draining after the cycle
The spin cycle isn’t getting your clothes as dry as it used to
There is an error code on the display
You’re not getting hot or cold water
The agitator has stopped working

Dryers

When you can’t get your clothes dry, it can turn from an inconvenience to an annoyance rather quickly. Let us know if you’re having these issues:

Clothing taking a long time to dry
Dryer not getting warm or hot
Dryer is making a thumping or screeching sound
A knob or button is broken
The dryer door no longer stays closed

Ranges / Ovens

When you can’t prepare a family meal, everyone suffers. Give us a call when you’re having these appliance problems:

Oven is not reaching the set temperature, or isn’t staying at the correct temperature
Cooktop isn’t getting hot or has no power
Fan in your convection oven isn’t blowing
Self-cleaning oven function won’t work
Broiler isn’t working properly
Gas stovetop isn’t lighting

Dishwashers

Dishwashers are all about convenience, but there’s nothing convenient when you’re experiencing these problems: